← Back to home

Terms and Conditions

Last updated: 21 April 2026

These Terms and Conditions apply to every use of the Planvyo service and to all agreements between you ("Customer") and Planvyo.

Article 1. Definitions

  1. Planvyo: the sole proprietorship Planvyo, Chamber of Commerce no. 88806642, located at Palestinastraat 300, 6418 HS Heerlen, the Netherlands, provider of the Service.
  2. Customer: the business or self-employed professional who subscribes to the Service.
  3. Service: the online scheduling and planning tool made available via https://planvyo.com, including its functionality, documentation and updates.
  4. Account: the personal environment through which the Customer accesses the Service.
  5. User: anyone accessing the Service through the Customer's Account (such as planners and employees of the Customer).
  6. Subscription: the paid agreement between Customer and Planvyo for use of the Service.
  7. Customer Data: all data that the Customer or Users enter, store or process via the Service.

Article 2. Applicability

  1. These Terms apply to all offers, quotes and agreements between Planvyo and Customer.
  2. Deviations only apply if agreed in writing.
  3. Any general terms of the Customer are expressly rejected.
  4. Planvyo only enters into agreements with business parties (B2B). The Service is not intended for consumers.

Article 3. Formation of the agreement

  1. The agreement is formed when the Customer enters into a Subscription via https://planvyo.com and accepts these Terms.
  2. Planvyo reserves the right to refuse an Account application without stating reasons.

Article 4. The Service

  1. Planvyo uses reasonable efforts to keep the Service continuously available but does not guarantee uninterrupted availability.
  2. Planvyo may temporarily take the Service offline for maintenance, adjustments or improvements. Planvyo tries to schedule maintenance outside office hours and announces planned maintenance in advance.
  3. Planvyo may adjust, expand or reduce the functionality of the Service. For material reductions Planvyo informs the Customer at least 30 days in advance.

Article 5. Right of use and restrictions

  1. Customer receives a non-exclusive, non-transferable right to use the Service for its own business operations during the term of the Subscription.
  2. Customer is not permitted to:
    • reverse-engineer, decompile or copy the Service;
    • use the Service for unlawful purposes or in violation of laws and regulations;
    • grant access to third parties outside its own organisation;
    • use the Service in a way that may cause harm to Planvyo or other customers (such as excessive data usage, spam or hacking).
  3. Customer is responsible for the conduct of all Users within its own Account.

Article 6. Account security

  1. Customer is responsible for keeping login credentials confidential.
  2. Customer reports suspected unauthorised use to Planvyo immediately via info@planvyo.com.
  3. Planvyo is not liable for damage caused by misuse of login credentials, unless such misuse demonstrably results from a failure on the part of Planvyo.

Article 7. Prices and payment

  1. Current prices are shown on https://planvyo.com. All prices are exclusive of VAT unless stated otherwise.
  2. Invoicing takes place in advance, monthly or annually, depending on the chosen subscription form.
  3. Payment is handled via Stripe, via direct debit or credit card.
  4. In case of a failed payment, Customer has 14 days to pay. After that Planvyo may suspend the Account.
  5. Planvyo may adjust prices annually. Price changes are communicated at least 30 days in advance. For a price increase of more than 10% per year, the Customer may terminate the Subscription within 14 days after the announcement, effective as of the increase date.

Article 8. Refunds and discounts

  1. Paid subscription fees are not refunded, not even in the event of early termination by the Customer.
  2. Used discount codes (such as launch codes) are not reimbursed in any form upon cancellation.
  3. Customer retains access to the Service until the end of the already-paid term.

For the full explanation, see our Refund Policy.

Article 9. Term and cancellation

  1. The Subscription is entered into for the chosen term (monthly or annually) and is automatically renewed for the same term, unless the Customer cancels before the end of the current term.
  2. Cancellation is possible at any time via the Account or by email to info@planvyo.com, observing a notice period until the end of the current term.
  3. Planvyo may terminate the agreement immediately without right to refund if:
    • Customer has a payment arrears of more than 30 days;
    • Customer materially breaches these Terms;
    • Customer is declared bankrupt or applies for suspension of payments.

Article 10. Customer Data and ownership

  1. Customer retains all rights to Customer Data. Planvyo acquires no ownership rights in it.
  2. Customer has the option to export Customer Data during the Subscription.
  3. After termination of the Subscription, Planvyo retains Customer Data for a maximum of 30 days, during which the Customer may request an export. After that, Customer Data is permanently deleted, except for data that Planvyo is required to retain under statutory obligations.

Article 11. Processing of personal data

  1. The way Planvyo processes personal data is described in the Privacy Statement.
  2. Insofar as Customer processes personal data of its own employees via Planvyo, Planvyo acts as processor. The Data Processing Agreement applies, which is an integral part of these Terms.

Article 12. Liability

  1. Planvyo is only liable for direct damages resulting from an attributable failure in the performance of the agreement.
  2. The total liability of Planvyo is per event — a series of related events being considered one event — limited to the amount the Customer paid for the Service in the 12 months preceding the event causing the damage, with a maximum of € 2,500.
  3. Planvyo is not liable for indirect damages, including consequential damages, lost profits, missed savings, reduced goodwill, business interruption damages or loss of Customer Data.
  4. The limitations in this article do not apply in case of intent or wilful recklessness by Planvyo.
  5. A claim for damages expires if it is not reported to Planvyo in writing within 12 months of discovery.

Article 13. Force majeure

  1. Planvyo is not liable for failures resulting from force majeure. Force majeure includes, among other things, disruptions at internet providers, power outages, cyber attacks, government measures and pandemics.
  2. If force majeure lasts more than 30 consecutive days, either party may terminate the agreement, without any right to compensation.

Article 14. Intellectual property

  1. All intellectual property rights in the Service, including software, design and documentation, belong to Planvyo.
  2. Customer only receives the rights of use as described in these Terms.

Article 15. Confidentiality

Parties treat all confidential information received from each other confidentially and use it only for the performance of the agreement.

Article 16. Changes

  1. Planvyo may amend these Terms. Changes are announced at least 30 days in advance by email or in the Service.
  2. In case of a change that is disadvantageous to the Customer, the Customer may terminate the Subscription with effect from the date the change takes effect.

Article 17. Governing law and disputes

  1. Dutch law applies to this agreement.
  2. Disputes are submitted to the competent court in the district where Planvyo is established, unless mandatory law provides otherwise.

Article 18. Final provisions

  1. If any provision of these Terms is null or voidable, the remaining provisions remain in force. Parties replace the invalid provision with a valid provision that is as close as possible to the original intent.
  2. Planvyo may transfer rights and obligations under this agreement to a third party (for example in case of a business takeover). The Customer may only do so with prior written consent from Planvyo.

Contact

Questions about these Terms? Email info@planvyo.com.