Refund Policy

Below we explain clearly and concisely how Planvyo handles refunds. This policy applies alongside our Terms and Conditions and forms an integral part thereof.

1. General principle

Planvyo is a business-to-business service (B2B). We do not refund paid subscription fees. This applies to both monthly and annual subscriptions, regardless of how much you have used the Service.

This is a deliberate choice: it allows us to offer a sharp price and focus fully on improving the Service.

2. What happens on cancellation?

• You can cancel your Subscription at any time via your Account or by email to info@planvyo.com.
• You keep access to Planvyo until the end of the already-paid term.
• After that term, your Subscription is not renewed and nothing more is charged.
• Amounts already paid for the current or upcoming term are not refunded.

Example: you paid for an annual subscription on 1 February and cancel on 1 May. You keep access until 31 January of the following year. No refund is given for the remaining period.

3. Discount codes and launch codes

Discount codes (such as LAUNCH50) are a temporary promotional benefit. Upon cancellation or termination, the value of a used discount is never paid out or offset in money, credits or any other form.

4. Exceptions

We only deviate from this policy in specific situations, and solely at our own discretion:

• Double payment: if a technical error causes the same invoice to be charged twice, we will of course refund the duplicate payment.
• Undelivered service: if we demonstrably could not provide the Service for an extended period due to a failure attributable to us (and were unable to resolve it in time despite our efforts), we look for an appropriate solution in consultation, such as a credit for a next period.

These exceptions do not create a general right to a refund.

5. How to submit a request

Think your situation falls under the exceptions? Send an email to info@planvyo.com including:

• Your account details (company name and email address)
• Invoice number
• A short description of the situation

We respond within 5 business days.

6. This is not consumer law

Planvyo is intended exclusively for business customers. The statutory right of withdrawal for consumers (14-day cooling-off) therefore does not apply.